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FAQ + HELP
ABOUT MY STERLING SILVER...
.925 Sterling Silver tarnishes when you don't wear it, so we suggest you wear it every day!
Should you decide to take a break and your jewels oxidize or tarnish. A quick polish with a Sterling Silver polishing cloth will bring back the shine.
All .925 Sterling Silver pieces are handmade in New York. There will be subtle differentiations, which makes our jewelry special and unique just like you.
ABOUT MY BRASS AND WHITE METAL...
Our brass and white metal is plated, which can tarnish over time.
We recommend avoiding moisture and applying cosmetics while wearing our plated jewelry.
Store your jewelry in or as your jewelry box when you are not wearing it.
WE SHIP FOR FREE...
We offer FREE Ground Shipping within the United States.
Shipping to Canada is $10, and to the rest of the world it is $25.
Orders outside of the US typically take 5-10 days.
Email us at email@example.com if you need a rush order and we can help you out!
EXPECTING MY ORDER...
We process and ship orders within 7 business days.
If we are sold out of a style, it will ship in 2 weeks. We will keep you posted on tracking and ETA when your piece is on the way!
Our Selfie jewelry is made special just for you, so allow a little extra time. :-)
We stand by our jewels, because they are meant for easy wear every day.
Within 6 months all small repairs are free when you cover the shipping cost.
After 6 months we charge for repairs or give you a discount on your next purchase.
Repairs can take 3-5 weeks, and must be approved prior to sending back jewelry.
RETURNS DO TOO...
We hope you LOVE your jewelry, but if you've had a change of heart we will process a return or exchange within 7 days of you receiving your purchase.
All exchanged items are final sale.
All items must be in pristine condition for the return to be processed.
All returns must be approved prior to sending back jewelry.
We do not replace lost or stolen items. :-(
Selfie jewelry is final sale, because it is made special and unique for you and by you.
We do understand that girl squads move on and break ups happen. Don't have a melt down. We'll have one for you! Send us back your foes to melt and we will give you a 20% off discount on your next bracelet. Moving on and moving up!
OUR SELFIE GAME IS STRONG...
All of our custom jewelry is made especially for you based off your beautiful face. <3
If you want to change up your look after receiving charm artwork, let us know right away!
Please make all of your needs super specific! “My hair should be fuller” or “my lips should be rounder.” After all, we are here to make your dreams come true. :-)
Any non-specific requests cannot be granted. If only we were mind readers...
If there are changes to the charm artwork after initial requests are granted, every change is $10 per feature.
If you have a new bestie, or a new favorite child, after the charm artwork is processed, no big! We will charge you 50% of your order as a change fee and we can proceed with your new favs.
If you’re feeling a bit charm shy, and decide to abandon the process after the artwork, a 50% refund will be given. However any rush fees will not be refunded.
Don’t worry, we all want to look our best as charms. :-)
ANY OTHER QUESTIONS...
We'd love to hear from you. Please feel free to email at firstname.lastname@example.org. Even just drop us a line to say Hey :-).